Return & Refund Policy

We want returns to be simple. This policy explains what you can return, how to request a return, refund timelines, exchanges, and how we handle damaged or incorrect items. 

Returns window & condition 
Most items may be returned for a full refund within 14 days of delivery. To qualify: items must be unworn, unwashed, unaltered, with original tags and packaging. Final-sale items and certain intimate apparel or accessories may be non-returnable — we’ll clearly mark these items on the product page. 

How to start a return 

Sign in to your account and visit Orders to request a return, or email support@stage-x.bizz with your order number and reason for return. 

We’ll reply with a return authorisation (RMA) and detailed instructions on how to send the item back. Follow the return instructions closely to avoid delays. 

Return shipping costs 

If the return is due to our error (wrong item, damaged, defective), we will cover return shipping and provide a prepaid label where applicable. 

For buyer-initiated returns (change of mind), return shipping is typically at the customer’s expense. We may offer discounted return labels in some regions. 

Inspection & refunds 
When we receive your returned item we inspect it to confirm it meets return conditions. Refunds are processed to the original payment method within 7–14 business days of receiving an accepted return. Bank or card issuer processing times may add additional days. Refunds will exclude any shipping fees paid at the time of order, unless the return is due to our error. 

Exchanges 
If you want to exchange a size or colour, request an exchange via support@stage-x.biz. Exchanges are subject to stock availability. If the replacement item is unavailable we will offer a refund or store credit. 

Damaged or defective items 
If you receive a damaged or defective item, email [relevant email id] within 14 days of delivery with photos and your order number. For verified defects we will replace the item or provide a full refund, including return shipping. 

Missing items 
If your order is missing items, check the packing slip first and then contact support@stage-x.biz. Sometimes items ship separately; if not, we will investigate and resolve promptly. 

Refund disputes & chargebacks 
If you believe a refund was not processed correctly, contact support@stage-x.biz. Opening a chargeback before contacting us may complicate resolution. We aim to resolve all refund disputes quickly and transparently. 

Return exceptions 
Some goods — custom orders, made-to-order pieces, and final-sale products — may not be returnable. These will be clearly indicated on the product page. 

Fraud prevention 
We monitor returns to prevent abuse. Excessive or fraudulent returns may result in restrictions on future purchases. 

Questions :- support@stage-x.biz