Privacy Policy

Stage-X.biz respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you may have under applicable law. We aim to be transparent and practical: we collect only what we need to run a safe, secure retail service and to improve your shopping experience. 

Data controller & contact 
Stage-X.biz is the data controller for personal information collected through stage-x.biz. For privacy questions or rights requests, contact support@stage-x.biz. 

What information we collect 
We collect different types of data depending on how you interact with us: 

Information you provide: name, email, phone, billing and shipping address, order details, account password, and any messages you send to customer service. For wholesale relationships, we collect business contact and invoicing details. 

Payment information: We do not store full payment card numbers. Payment data required to process orders (tokenised data) is handled by our PCI-compliant payment processors. We may store transaction metadata (amount, date, last four digits of card) for records. 

Device & usage data: IP address, browser type, operating system, pages visited, referral source, and clickstream data captured through cookies and analytics tools. 

Communications: emails and messages between you and our team, including customer support interactions and feedback. 

Marketing preferences: whether you have opted to receive newsletters or marketing communications from us. 

How we use your data 
We use personal data for these primary purposes: 

Order fulfilment: process purchases, arrange shipping and handle returns. 

Payments & fraud prevention: process payments, detect fraud and protect customer accounts. 

Customer service: respond to inquiries and support requests. 

Personalisation & improvement: improve the website, personalise product recommendations and show relevant content. 

Marketing: send promotional emails or SMS if you’ve opted in; we also run targeted campaigns using anonymised or hashed identifiers when permitted. 

Legal compliance: comply with tax, accounting and regulatory obligations. 

Analytics: track site performance, traffic sources and user behaviour to improve experience and product selection. 

Legal bases for processing (where applicable) 
Depending on your country, our legal bases for processing personal data include: contract performance (to fulfil orders), consent (for marketing communications), legitimate interests (fraud prevention, site improvement and personalised recommendations), and legal obligations (accounting, tax, regulatory requirements). 

Cookies & tracking 
We use cookies and similar technologies for essential site functions, analytics and marketing. You can control cookie settings via the cookie banner or through your browser. Blocking certain cookies may limit site functionality (e.g., cart persistence). 

Third-party sharing 
We share personal data with a limited set of trusted partners to deliver services: 

Payment processors for charging cards (PCI-compliant gateways). 

Carriers to deliver orders (name & address). 

Analytics providers to measure site performance. 

Email & marketing platforms for communications when you opt in. 

Legal & compliance where required by law (court orders, law enforcement requests). 

We never sell your personal data to third-party advertisers. 

International data transfers 
Some service providers operate outside your country. Where data is transferred internationally, we implement safeguards such as standard contractual clauses or other measures required by law to protect your data. 

Data retention 
We retain personal data only as long as necessary for the purposes described: order fulfilment, tax and accounting (typically up to 6–7 years where required), customer support, and legal obligations. When no longer needed, we securely delete or anonymise data. 

Your rights 
Depending on your jurisdiction, you may have the right to: access your personal data, correct inaccurate information, request deletion, object to certain processing, restrict processing, and request portability. To exercise rights, contact privacy@stagex.biz. We will verify requests as required to protect privacy and may need additional information to confirm identity. 

Security 
We use reasonable administrative, technical and physical safeguards to protect personal data. These measures include TLS encryption for data in transit, strict access controls, and working with PCI-compliant payment partners. While we strive to protect data, no system is completely secure — if we detect a data breach affecting personal data, we will notify affected users and regulators where required. 

Children 
Our services are not intended for children under 16 (or the minimum age in your country). We do not knowingly collect data from children. If a parent believes we have collected such data, contact privacy@stagex.biz and we will delete it. 

Marketing & unsubscribing 
If you opted in to marketing, you may unsubscribe via the link in any marketing email or by contacting support@stage-x.biz. We will honour unsubscribe requests promptly. 

Links to other sites 
Our site may contain links to third-party sites (brands, social platforms, payments) over which we have no control. Review their privacy policies before sharing personal data. 

Changes to this policy 
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site with an updated effective date. Where required, we’ll notify users by email. 

Contact & complaints 
For privacy inquiries or to exercise your rights contact: privacy@stage-x.biz. or support@stage-x.biz.. If you are unhappy with our response, you may lodge a complaint with your local data protection authority.